Signing up is easy! Simply log in or create an account and enter your name, email, and password. It’s free to join and you will be signed up to receive emails with insider access to sales, promotions, and all of our newest drops.

No, Crankbrothers Pro accounts are not eligible to participate in the program.

Our Club CB Membership program is a tiered program that allows members to earn more perks the more they engage with us. Members receive reward points for each purchase, which can then be redeemed towards the cost of future purchases.
You also earn points by doing specific actions you can find under the "Ways to Earn" section. You can view the full list of perks on Club CB page.

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting Club CB program page.

You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!

Absolutely not! Sign-up is 100% free, and it will never cost you anything to earn points.

Exchanging your points for great rewards couldn't be easier! Simply visit the Club CB page to view all of our great reward options. Select the amount of points you want to redeem while at the checkout by clicking on the discounts drop down menu.

For starters- each member gets a reward just for joining our rewards program. Aside from earning points through purchases, you can follow us on social, leave a review, and more. Access all the ways to earn under the "Ways to Earn Points" section on the rewards page.

Nope! That’s the best part about being a rewards member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.

No, Crankbrothers Pro accounts are not eligible to participate in the program.

Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account.

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account. For example, if you use a $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded to your credit card and the $10 reward credit will be deposited back into your rewards account.

Your points will expire after one year of inactivity. Inactivity includes not interacting with our program i.e., redeeming points, placing an order, etc.

Your VIP tier is determined by the amount you spend in a Rolling Year. To reach: Bronze, you must create an account, Silver you must spend $375, Gold you must spend $600. Once you qualify, you will instantly move up and have access to that tier's perks through the rest of the current calendar year as well as the following calendar year. As you move up in the VIP Tiers, you will retain all benefits from your previous tier.

When you are signed into your Club CB account, your program home page will list all of the rewards tiers. Your current tier and perks will be highlighted with a box around it.

As a Club CB member, you will receive select sale emails ahead of the general public so you get first dibs on all the best sale styles!

When your total points cross a tier threshold you will receive an email welcoming you into the new tier.

Once you are in Bronze, Silver or Gold, you will be in that tier for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status (or even move up a tier)!

Double-check you were signed into your rewards account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. You also won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase you later return will be deducted from your point balance.

Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be... in your account! The first thing to note is that there may be a delay in our systems communication and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:
1. Try to refresh your browser.
2. Try to log out and then back in to your account.
3. Check your ‘Rewards history’ in your Rewards account to see if the points were added without you realizing it. Your ‘Rewards history’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account.

Add your birthday under ways to earn points. On your birthday we will send you a special discount code via email valid for 30 days from the date of your b-day!

*Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate your account at our discretion.

Rewards points can be redeemed during the checkout process. Before checking out, ensure that you are signed in to your account.

Once you get to the checkout screen you will see your total available Rewards points in a slide bar on the top left of the page. To use your rewards, slide the points redemption bar to select the number of points you would like to redeem on the order you are placing, then continue with the checkout process. To redeem all available Rewards slide the bar all the way to the right.